Shipping policy
Availability and delivery time
Products that can be placed in the shopping chart in the online store are available to order. Items in your cart can still be bought by other customers until you've completed checkout.
The delivery time is usually about 1 to 3 business days. The public holidays Christmas, Easter and Midsummer may affect the delivery time.
In the event of a delivery delay, please contact our customer service. The online store reserves the right to change the delivery method.
The post office or pick-up store will keep your package for one week. If you don't collect the item in that time, it'll be returned to Image Wear. Uncollected packages will be considered as withdrawal of order, in which case postage fees will not be refunded.
Product delivery
Standard delivery costs to Finland €6,90. Store pickups and orders over €150 free of delivery costs. Delivery costs outside Finland 17 €.
After your order has successfully completed, an order confirmation and a receipt will be sent to your email address. Save the order confirmation for possible future reference.
You will receive a notice of arrival when the package is available for pickup. The notice of arrival is sent either by the post office via text message, or for store pickups, by the store via email.
You can return or exchange the Image Wear product you received within 14 days of receiving it at any post office or Image Wear Workwear Store. Fill out the return form included with your order and enclose it with your goods. Drop the package off at a post office or return the product to a store to ensure that the items arrive safely. The 14-day exchange and return right only applies to online orders.
Image Wear offers free exchanges on online purchases. In case of withdrawal, the consumer is responsible for the return shipping costs. The right of return applies to salable products, i.e. unused and intact products from which the product tags have not been removed.